The individual at CRM Domestic (Non-Voice) is responsible for resolving queries and customer cases over web chat or email. The job involves solving customer issues via mail or chat. They form the primary layer of contact with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement. Typical Job Roles (Positions) - Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate- Transaction.
The individual at CRM Domestic Voice is responsible for managing and resolving client queries / issues primarily through telephonic calls. The job involves receiving and making telephone calls which are primarily scripted, basic and routine with the assistance of a computerized system. They answer inquiries, resolve problems, record complaints and/or receive feedback. Typical Job Roles (Positions) - Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Process Associate-Voice.
Fitter Fabrication is responsible for fitting operations on metal components using hand tools and manually operated machines, as per specifications. The job involves identifying metals, tools; carrying out Fitting & Fabrication Operations like measuring, marking out, sawing, grinding, drilling, chiselling, threading, tapping, scraping, manual lapping and inspection of components in order to fit a component as per specifications. It also involves basic oxy-fuel gas cutting and basic manual arc welding as per given instructions and under supervision. Typical Job Roles (Positions) - Machine Operator, QC Assistance, Metal Fabricator (Fitter), Technician Fitter, Sheet Metal Fabricator, Mechanical Fitter.
Food & Beverage Service Steward, also known as “Waiter or Waitress”, is responsible for efficiently and courteously serving food and beverage to guests of hotel, restaurant, canteens and banquet functions. The job involves greeting the guests and helping them to take their seats; take down orders; serves them with tableware, food, beverages, and accompaniments; finally clear the used dishes and settle customer’s accounts as per the company’s policy. Typical Job Roles (Positions) – Water, Food and Beverage Server, Bartender, Catering Staff, Restaurant Supervisor, Restaurant Manager etc.
Industrial Electrician is responsible installation, upkeep, diagnosis, and resolution of issues with electrical equipment and systems in use in industrial and manufacturing facilities, including industrial wiring. The job requires performing preventative maintenance and ensuring the safe and efficient operation of industrial equipment and systems. The job involves installation, maintenance repair work and electrical wiring of electrical, electronic equipment, in an industrial environment and also demonstrable ability to use electrical and hand tools and electrical drawings and blueprints. The person should have thorough knowledge of safety procedures and legal regulations and guidelines. Typical Job Roles (Positions) - Electrician, Maintenance (Technician), Instrumentation Electrician, Field Service Technician.
Industrial Welder is responsible for performing welding and fabrication work on a variety of equipment and structures used in extraction, production, and transportation of oil and gas and other industries. The job involves using manual and semi-automatic welding equipment to weld different types of metals together (ferrous/non-ferrous), following drawing and welding process specifications. They are specialized in certain types of welding, such as welding in refinery, aerospace precision welding, manufacturing welding, pipeline, automotive and construction welding. Typical Job Roles (Positions) - Welder, Fabricator, Welding Technician, Welding Inspector, Pipeline Welder, Rig Welder, Welding Supervisor.
The Pipe Fitter (CGD) is responsible for pipe fitting, joining, welding, laying and installation of metal pipes in city gas distribution projects for transportation of PNG as well as other projects pertaining to refineries, petrochemicals, factories, etc. The job involves installation, assembly, fabrication, maintenance, and repair of piping systems used in oil and gas facilities. This includes cutting, bending, threading, and welding of pipes to specific measurements and specifications. Typical Job Roles (Positions) - Oil and Gas Pipeline Technician, Pipe Welder, Fabricator, Industrial Pipe Fitter.
Solar PV Installer is responsible for ensuring efficient and reliable Installation, maintenance, and repair of Solar PV Systems as per industry standards. The job involves installation, testing, and commissioning of different electrical components of PV Systems, that meet the performance and reliability needs of customers while complying with all applicable codes, standards, and safety requirements. Typical Job Roles (Positions) - Solar Installer, Electrician, Solar System Maintenance Trainee.
Technician Instrumentation is responsible for dismantling, repairing and replacing a range of instruments and faulty components in the Instrumentation System. The individual is also responsible for setting up test equipment, troubleshooting components of instruments, calibrating them, and also preparing service reports, documenting the repair and replacement of parts. The job involves assisting the supervisor / engineer to perform maintenance activities of measuring and controlling process equipment in field as well as in control room in calibration and installation in accordance with approved procedures. Typical Job Roles (Positions) - QC Executive, Production executive, Production Supervisor, Jr Engineer, Technician.
Trainee Chef Bakery is also known as “Pastry / Bakery Commis’ is responsible for ensuring cleanliness at all stations and assists the CDP (Chef de Partie) and Sous Chef in the preparation and presentation of pastry / bakery products. The job involves assisting in the production of baked goods, which involves tasks such as measuring and mixing ingredients, operating kitchen equipment, preparing and shaping dough, decorating and finishing baked goods, maintaining a clean work environment, assisting with inventory and ordering supplies, following food safety norms, and learning from the experienced chefs. Typical Job Roles (Positions) - Apprentice baker, Pastry chef assistant, Kitchen assistant, Commis - Bakery, Chef de Partie - Bakery & Pastry.
The Advance Diploma in Automation, also known as PLC Programmer & Troubleshooter, is responsible for controlling various industrial processes involving development, testing and commissioning the PLC Programs, developing HMI / SCADA Software used for monitoring various parameters of Industrial Processes, and finding & fixing the errors or faults, during plant operation. The job involves Programming PLC needed for controlling various industrial processes and troubleshooting faults in the machine or process plant. Typical Job Roles (Positions) - PLC Programmer, Automation Engineer, Design Engineer, Service Engineer.
Building Management System (BMS) operator, also known as BMS Service Engineer, is responsible for Installing the Building Management System (BMS) at the client premises. The person is also responsible for monitoring the BMS for smooth functioning and carrying out its regular repair and maintenance including upgrades, as needed. The job involves testing, installation, commissioning of automation systems in buildings involving HVAC (Heating, Ventilation and Air Conditioning), FAS (Fire Alarm System), ACS (Access Control System) & CCTV (Closed Circuit TV) Systems. Typical Job Roles (Positions) - BMS Operator, KNX Programmer, Site Technician, Electrician, CCTV Installer, Multi Skill Technician.
Building Automation Specialist (BAS), also known as Building Automation Engineer, is responsible for system design, installation and technical support for Building Automation Systems involving Environment Control, Safety, Security and Communication. The job involves system design, wiring, integration, testing, installation & maintenance of automation systems in buildings involving HVAC (Heating, Ventilation and Air Conditioning), FAS (Fire Alarm System), ACS (Access Control System) & CCTV (Closed Circuit TV) Systems. Typical Job Roles (Positions) - Automation Engineer, BMS Engineer, Home Automation Engineer, Diploma Engineer Trainee, KNX Programmer, HVAC Technician etc.
CNC Programmer is responsible for programming commercial Computer Numerical Control (CNC) machines that turn raw materials such as plastic and metals into usable components. The individual is responsible for interpreting technical blueprints; inputting the design specifications; adjusting the machine cutting paths; and performing quality checks on the final product to ensure the desired specifications are achieved. The person is also responsible for carrying out routine machine maintenance and troubleshooting any issues encountered during the manufacturing process. The job involves creating and optimizing programs that control CNC Machines to ensure they produce parts that meet design specifications with high precision and accuracy. Typical Job Roles (Positions) - CNC Machinist, CNC setter cum operator, CNC Turner, CNC Programmer, Workshop Supervisor, etc.
The Computer Aided Test Executive, also known as CAE Test Engineer, simulates Software Environment Testing with actual testing of vehicles and aggregates in an internal laboratory environment to ensure fulfilment of performance parameters for the final product. The job involves organizing various tests on automobile aggregates’ prototypes in a simulated laboratory environment and presenting first level analysis report to the Engineering Management. Typical Job Roles (Positions) -, Pre-processing domain (CFD/FEA Modeler, Simulation Engineer), CAE/FEA Mesh Engineer, CFD Mesh Engineer CAE (FEA) Engineer/ Analyst, CFD Engineer/ Analyst, Durability Test Engineer, Test Engineer etc.
The individual at Cyber Security is responsible for monitoring and analysing organizations traffic and logs for threats; notifying potential threats found; responding to alarms raised; following up for ticket closure with the client and any enhancements to existing cyber security measures. The job involves identifying potential threats and performing enhancements to existing cyber security measures as per specifications or policy guidelines. When a security incident is declared they execute incident response process and document the same. It also requires keeping organization's security measures up to date with emerging technologies and industry standards. Typical Job Roles (Positions) - Information Security Analyst, Security Engineer, Security Consultant, Security Operations Center (SOC) Analyst Chief Information Security Officer (CISO), Incident Response Analyst, etc. Testing is going on
Designer Mechanical is responsible for identifying customer’s Design Requirements, creating a Design Brief, planning Design Activities, creating & evaluating Design Options, creating Detailed Design using 2D and 3D Software and obtaining Design Validations from production and maintenance considerations. The job involves understanding customer’s requirement with respect to mechanical engineering equipment and establish a design brief, further allocate responsibilities and resources to each activity, and ensure that the complete design process is completed within agreed timelines while complying with all relevant regulations. Typical Job Roles (Positions) - Product Designer, Design Engineer, Draftsman, CAM Programmer, Sheet metal Engineer, Tool Designer, CAD Engineer etc.
Electrical Application Engineer is responsible for designing, implementing, and maintaining Electrical Systems for various industrial and commercial applications, analysing power distribution systems, integration of safety system into existing electrical system etc. The job involves working on both low voltage and medium voltage electrical supply systems, circuit designing, troubleshooting, commissioning, testing, and routine maintenance of electrical components. It also includes control panel designing, transformer connection, cable routing and termination, switchgear maintenance, and calculation & designing of APFC Panels. Typical Job Roles (Positions) - Maintenance Trainee, Technician, Site Supervisor, O&M Engineer.
Embedded Full Stack IoT Engineer is responsible for creating and implementing new Embedded OS based on system requirements and/or industry specifications, building and managing OS Drivers for any custom-made hardware and to enhance existing application with new features. The job involves carrying out development and testing of IoT System Design based on the work requirements, specifications of key components, dependencies, constraints and other functional parameters, developing Graphical User Interface (GUI) and appropriate applications required for a IoT based framework and performing validation, testing and troubleshooting of the prototype developed for a IoT based system and rectifying malfunctions, if any. Typical Job Roles (Positions) - Embedded Engineer, IoT Product Developer, IoT Embedded System Engineer, IoT Full-Stack Developer, IoT Project Manager etc.
Industrial Automation Specialist (IAS) provides solutions to automation problems in manufacturing and process industries. The job involves capturing user needs, designing, assembling, testing & installation and commissioning of Automation Systems involving Electrical, Electronic, Mechanical, Pneumatic, Hydraulic Components, Control Panels, Programmable Logic Controllers (PLCs), Supervisory Control and Data Acquisition (SCADA), Communication and Software. Typical Job Roles (Positions) - Automation Engineer, PLC Programmer, Graduate Engineering Trainee, Project Engineer, Site Engineer, Service Engineer.
software across IoT Solutions. They are also in charge of managing applications lifecycles and assisting the continuous integration and delivery of tools and processes. The job involves design, develop and maintain software applications and services that enhance the functionality of IoT devices, test software solutions and identify issues that may affect the performance of IoT devices and systems, research and evaluate new software technologies and tools to determine their compatibility with IoT devices and systems. Typical Job Roles (Positions) – IoT Software Analyst, IoT Domain Specialist, IoT Engineer, IoT Developer, IoT Technical Lead Test Engineer, IoT Consultant etc.
Process Control and Automation Specialist, also known as DCS Programmer & Trouble-shooter, is responsible for designing, programming, testing, and maintaining DCS Systems used in various industries to control and monitor complex industrial processes in real time. The job involves working closely with engineers and technical experts to understand the process and develop specialized software to configure controllers, set up alarms and notifications, and create control strategies for various processes of industries and troubleshooting any errors that may occur during the operation of the process plant. Typical Job Roles (Positions) – PLC Programmer, Support Engineer, DCS Control System Engineer, DCS Project Manager, Commissioning Engineers, etc.
The Process Design Engineer is responsible for Designing the Manufacturing Process, selecting the technology, automation, control systems and setting the production standards for Quality, Cost, Delivery (QCD). The job involves designing, developing, and evaluating integrated systems for achieving QCD of the production processes. Typical Job Roles (Positions) -, Process Designer Engineer, Process Simulation Engineer, Tecnomatix Administrator, Manufacturing and Production Planning Engineer, Tecnomatix Technical Support, Teamcenter Software Developer, Customization Engineer, Teamcenter Software Tester.
The individual at Robotic Programming and Maintenance is responsible for ensuring proper functioning of the Robotic System that performs the tasks it was designed for. The course requires a strong understanding of Robotics, Programming, and Maintenance procedures so that Robotic Systems perform well. The job involves Designing and Programming of Robotics Systems, testing and troubleshooting, maintenance and repairs, upgradation and modifications with latest hardware and software in industry. Typical Job Roles (Positions) -, Industrial Robot Programmer, Robotics Engineer, Robot operator , Maintenance technician, Automation Engineer, etc.
Multi-cuisine Cook is responsible for cooking variety of foods for consumers and arranging and managing food resources in the kitchen. The job involves cooking foods of different types and typically of regional flavours, menu planning, food preparation, kitchen management, quality control, inventory management, and ensuring health and safety regulations. This job requires culinary skills, management skills, and creativity to create a diverse menu of high-quality dishes. Typical Job Roles (Positions) - Commis Chef, Chef de Cuisine, Sous Chef, Catering Chef.
Plumber General is responsible for installing, repairing, and maintaining Plumbing Systems in residential, commercial, and industrial settings. This can include tasks such as installing and repairing pipes, fixtures, and appliances, detecting, and repairing leaks, and ensuring that the plumbing system meets building codes and regulations. The job involves installation of sewage and drainage systems, water supply systems, general and advanced sanitary fittings and fixtures in housing, commercial and institutional setups and maintenance of the plumbing systems and fixtures for housing setups. Typical Job Roles (Positions) - Residential plumber, Industrial plumber, Commercial plumber, Journeyman plumber.
