The individual at CRM Domestic (Non-Voice) is responsible for resolving queries and customer cases over web chat or email. The job involves solving customer issues via mail or chat. They form the primary layer of contact with the customer and responses may be made on either pre-existing email templates or customized mails to the query requirement. Typical Job Roles (Positions) - Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate- Transaction.
01-05-2023 to 31-07-2023
SSC/Q2211
Duration
16 hrs
In this module the students will be given an introduction about SDI-B, the various courses and the course that they have enrolled into. Students will get an overview of the IT-ITes sector and about the CRM domestic non-voice and the role they will play in an organisation after the completion of the course.
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Duration
40 hrs
Microsoft word is a word processor developed by microsoft. We can do our personal work, business, and office.in this module the students will be given an overview of the different features of microsoft word. Students will learn to use microsoft word to produce professional-looking documents.the students will learn to work with the environment of microsoft word, create and manage documents professionally.
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Duration
64 hrs
Excel is an incredibly powerful tool for getting meaning out of vast amounts of data. But it also works well for simple calculations and tracking almost any kind of information.once we put data in our cells and group them in rows and columns. That allows us to add up our data, sort and filter it, put it in tables, and build great-looking charts. Students will receive an overview of the interface and learn the various methods for entering and editing data.
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Duration
40 hrs
Microsoft powerpoint is a presentation tool that supports text, shapes, graphics, pictures, and multimedia along with integration with other microsoft office products like excel. This module will give you enough understanding on ms powerpoint with the essential skills needed to create, edit and present professional looking presentations using text, tables, diagrams, charts and pictures as well as providing presentations tips.
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Duration
40 hrs
Duration
40 hrs
This module covers all the basic fundamentals that an individual needs to know about computer and to use for official work.
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Duration
64 hrs
This module covers all the basic knowledge that a trainee needs to be aware before joining a job as a customer care executive or a tele caller. It includes the do’s and don’t of an individual while communicating with a customer on behalf of an organisation.
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Duration
64 hrs
This module covers all the basic ethic and culture that an individual needs to maintain to sustain in that environment while in an organisation or any type of work place.
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Duration
56 hrs
This module covers all the basic ethic and culture that an individual needs to maintain to sustain in that environment while in an organisation or any type of work place.
Topic List : SEE ALL
Duration
64 hrs
This module covers all the basic ethic and culture that an individual needs to maintain to sustain in that environment while in an organisation or any type of work place.
Topic List : SEE ALL
CRM Domestic Non-Voice Trainee
CRM Domestic Non-Voice Trainee
Yes
Anywhere in India, but most students get placement inside Odisha.
