CRM Associate

CRM Associate

QP : SSC/Q2211

Industry / Academia partnership

About

Course Description :

This course offers basic computer knowledge as well as office skills to trainees. The training covers specific skills required for resoling queries and customer requests over web chat or email. This will prepare you to get employed as a Customer Care Executive in IT & companies.

Course Start Date & End Date :

15-05-2022 to 15-08-2022

Qp Code :

SSC/Q2211

Curriculum

Start Date
15-05-2022

End Date
15-08-2022

Introduction to the Course

In this Module the students will be given an Introduction about SDI, the various courses and the course that they have enrolled into. Students will get an overview of the IT-ITes Sector and about the CRM Domestic Non-Voice and the role they will play in an organisation after the completion of the course.

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Start Date
15-05-2022

End Date
15-08-2022

MS Word

Microsoft Word is a word processor developed by Microsoft. We can do our personal work, business, and office.In this Module the students will be given an overview of the different features of Microsoft Word. Students will learn to use Microsoft Word to produce professional-looking documents.The students will learn to Work with the environment of Microsoft Word, create and Manage Documents professionally.

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Start Date
15-05-2022

End Date
15-08-2022

MS Excel

Excel is an incredibly powerful tool for getting meaning out of vast amounts of data. But it also works well for simple calculations and tracking almost any kind of information.Once we put data in our cells and group them in rows and columns. That allows us to add up our data, sort and filter it, put it in tables, and build great-looking charts. Students will receive an overview of the interface and learn the various methods for entering and editing data.

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Start Date
15-05-2022

End Date
15-08-2022

MS PowerPoint

Microsoft PowerPoint is a presentation tool that supports text, shapes, graphics, pictures, and multimedia along with integration with other Microsoft Office products like Excel. This module will give you enough understanding on MS PowerPoint with the essential skills needed to create, edit and present professional looking presentations using text, tables, diagrams, charts and pictures as well as providing presentations tips.

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Start Date
15-05-2022

End Date
15-08-2022

Basics of MS Access and MS Outlook

Following topics will be studied

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Start Date
15-05-2022

End Date
15-08-2022

Basics of Computer

This module covers all the basic fundamentals that an individual needs to know about computer and to use for official work.

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Start Date
15-05-2022

End Date
15-08-2022

Deal Remotely with Customer Queries

This module covers all the basic knowledge that a trainee needs to be aware before joining a job as a Customer Care Executive or a tele caller. It includes the do’s and don’t of an individual while communicating with a customer on behalf of an organisation.

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Start Date
15-05-2022

End Date
15-08-2022

Manage your work to meet the Requirements

This module covers all the basic ethic and culture that an individual needs to maintain to sustain in that environment while in an organisation or any type of work place.

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Start Date
15-05-2022

End Date
15-08-2022

Manage your work to meet the Requirements: Non-Technical Skills

This module covers all the basic ethic and culture that an individual needs to maintain to sustain in that environment while in an organisation or any type of work place.

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Start Date
15-05-2022

End Date
15-08-2022

Non-Technical Skills

This module covers all the basic ethic and culture that an individual needs to maintain to sustain in that environment while in an organisation or any type of work place.

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Course Fees

Rs. 3,000/-

Eligibility

  • Graduation

Instructors

Mr. Sandip Mohanty

CRM Domestic Non-Voice Trainee

Mrs. Chetna Mahato

CRM Domestic Non-Voice Trainee

FAQs

Yes

NA

Yes

NA

NA

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