CRM Associate (Voice)

CRM Associate (Voice)

QP : QP Code- SSC/Q2210

Industry / Academia partnership

About

Course Description :

This National Skills Qualification Framework (NSQF) and industry aligned course teaches both fundamentals of office etiquettes and computer usage. It included unique skills necessary to respond to client enquiries and requests via telephone assisted by computerized systems. Upon completion of this course, trainees will be equipped with the knowledge and expertise to work as customer service representatives in the IT-ITeS sector as well as in various desk jobs. With the skills acquired, they will be able to provide efficient and effective customer service, helping to ensure customer satisfaction.

Course Start Date & End Date :

01-05-2023 to 31-07-2023

QP Code :

QP Code- SSC/Q2210

Curriculum

Start Date
01-05-2023

End Date
31-05-2023

Module 1: Introduction to the Course:

In this module the students will be given an introduction about SDI-B, the various courses and the course that they have enrolled into. Students will get an overview of the IT-ITes sector and about the CRM domestic voice and the role they will play in an organisation after the completion of the course.

Topic List : SEE ALL

Start Date
01-06-2023

End Date
30-06-2023

Module 2: MS Word

Following topics will be covered.

Topic List : SEE ALL

Start Date
01-07-2023

End Date
31-07-2023

Module 3: MS Excel

Following topics will be covered.

Topic List : SEE ALL

Course Fees

Rs. 3000/-

Eligibility

  • Graduation

Instructors

Mr. Sandip Mohanty

CRM Domestic Non-Voice Trainee

Mrs. Chetna Mahato

CRM Domestic Non-Voice Trainee

FAQs

Yes

English Odia
Virtual Assistant ×
Message from Bot.
Welcome to Skill Development Institute Bhubaneswar, How can I Help for following category
Message from Bot.
I do have knowledge on following idea